Customer Service Support-Energy Division

Application deadline date has been passed for this Job.
Full-Time Employee
  • Post Date: 2019-09-04
  • Career Level Staff
  • Offerd Salary ¥6 - ¥8 Million
  • Experience 5 Years
  • Number of employee 1 Person
  • Gender Required Both
  • INDUSTRY Internet & Gaming
  • Qualification Bachelor Degree
  • Working Hour 09: 00〜18: 00
  • Trial Period 3 Months
Job Description

As a leader candidate, we will manage Rakuten Denki Customer Center and promote service improvement. 

[Details of business] 

・ Customer center management 

・ KPI management, resource optimization proposals 

・ Operation efficiency improvement 

・ Service improvement planning 

・ Cooperation / negotiation across multiple departments 

・ Customer center , Electric power company, internal business division, internal system, adjustment work 

with customers, escalation judgment work from customer center SV 

* No actual user response 

[About “Rakuten Denki”] 

Launched in November 2018 “Rakuten Denki” is a power service for households. It is a new service that proposes new experiences to customers through the provision of electricity price menus at the industry’s lowest level and visualization of electricity usage. 

In the future, the scale of services will be expanded at a stretch by optimizing data utilization and efficient business operations. 

It has been well received since the start of pre-registration in October 2018, and since it is an extremely growing service, I think that you can feel the speedy development of Rakuten. 

In addition, each should think about service and business improvement measures, share, and work as a team, so it should be a place where you can learn about business construction, improvement, and team management. 

We look forward to applications for those who want to do interesting jobs in Energy x IT, those who want to gain experience by expanding new services, and those who can think and take action.


Hiring requirements

[Indispensable skills and experience] 

・ Customer center management experience 

・ Working experience over 5 years 

・ Number-based improvement proposals and execution experience 

・ Practical and management skills that can turn PDCA with speed and action 

・Ability to communicate with stakeholders inside and outside the company to promote the project 

[welcome skills / experiences] 

・Experience in planning new services and business construction 

・ Basic skills in data collection and analysis.

Treatment conditions / sales bonus

Determined based on experience and ability. 

Salary revision twice a year (June-December) 

(paid by the company and individuals in June-December performance. Joined time pro-rata basis in accordance with the) performance bonuses twice a year 

commuting expenses

Welfare

[Support] 

・ Commutation transportation expenses 

・ Employee shareholding system 

・ Sports club corporation members 

・ Visa support 

・ Relocation support 

・ Support support for balancing work and childcare and nursing care 

[Services] 

・ Cafeteria (free breakfast, lunch and dinner) 

・ Library ( Personal study space) 

・ Convenience store 

・ Crimson club (paid restaurant) 

・ Fitness gym “Rakuten Fitness Club & Spa” (pay) 

・ Hair salon “Rakuten Hair Salon” (pay) 

・ Laundry service “Rakuten Cleaning” (pay) 

・ Massage & Acupuncture “HARI-UP” (charged) 

[Events] 

・ Club activities 

・ Non 

– membership ・ Family Day

Selection process

Document selection → Primary interview: Department member → Secondary interview: General manager of the composition department → Third interview: Managing director → Appointment 

(It seems that you may meet other members before the interview with the managing director) 

* There is an SPI test 

* The number of interviews is 3-4 times. 

* The selection process is subject to change.

Holiday

2 days a week (Saturday / Sunday), Holidays, Summer / New Year holidays, Gyeongsang vacation, Paid holidays.

・ The working conditions, etc. specified in this job offer may differ from the working conditions at the time of conclusion of the labor contract. 

・ This job offer includes information that has not been disclosed to the public, so it is prohibited to provide or forward it to third parties.