アプリケーションエンジニア for MCD (Measurement Calibration Diagnosis solutions)

Job Description

【ポジション】
アプリケーションエンジニア for MCD (Measurement/Calibration/Diagnosis solutions)

* Respond to technical support of ECU Measurement and Calibration tools. Mainly taking care of post-sales activity. Understanding customer inquiries and propose solutions for customer expectations.
* How to use ETAS products(mainly INCA), customer consultation window to efficiently advance work
* Survey / sorting, hypothesis / verification on the initiative, and present the optimal solution for users when errors occur during operation
* Discover and report a problem through pre-release testing to prevent problems after product release
* As a trainer, lecture on basic usage of ETAS products and efficient operation method
* Malfunctioning product and operation check after repair

ETAS MCD (Measurement/Calibration/Diagnosis solutions) solutions are dominating powertrain market in world wide (no.1 market share).
So customer support work is an important role that will be the face of ETAS. Customer’s evaluation will be greatly affected by the quality of support. Although there is pressure, the pleasure of getting appreciation directly from customers is something that can not be replaced by anything.

[INCA]
自動車電子システムの適合、診断、評価のために、ETASは汎用性の高いINCAソフトウェア製品提供しています。

INCAはECU開発やテスト、又は車載、テストベンチ、PC上のベンチもしくはバーチャル環境における電子制御システムの検証、適合を行います。世界中の35,000を超える製品開発プロジェクトで使用されています。INCAはPC上での機能モデルの事前適合やECUフラッシュプログラミング、計測データ分析、適合データ管理、ECUパラメータの自動最適化など幅広い用途で多様な機能を提供しています。生成された計測・適合データは継続的に処理・評価ができます。


【事業内容】
イータスとは
革新的で急成長を続けるミッドマーケット企業のダイナミズム、そして国際的に活躍し、マーケットポジションを確立した伝統ある大企業。ボッシュグループの100%子会社であるイータスは、この2つの世界の良さを併せ持っています。イータスにはヨーロッパ、アジア、アメリカの12か国の拠点に1,300人が在籍しています。そのうち800人は、本社（ドイツ、シュトットガルト）勤務です。

システムサプライヤとして、イータスは統合ツールからツールソリューション、エンジニアリングサービス、コンサルティング、トレーニング、サポートまで、幅広いポートフォリオの製品・サービスを提供しています。イータスの製品とサービスは5つの主要分野から構成されています。

・ソフトウェア開発
・テスト評価
・計測、適合、診断
・サイバーセキュリティ
・リアルタイムアプリケーション

【募集背景】
増員

<必須>
*　顧客サポート経験のあるフィールドアプリケーションエンジニア
*　セルフスターターで自立的に行動でき、高い責任感をお持ちの方
*　顧客、多文化で構成される社内チームに対し、優れた対人関係構築ができる方
*　英語によるビジネス上の会話に支障の無い方
*　プレゼンテーションスキル、英語力、継続して行う自己研鑽などのスキルをお持ちの方
*　国内外の顧客訪問のための出張に抵抗のない方

＜あれば望ましいもの＞
*　技術系の学位保持者。
*　車載又は産業機器関連のシステム／ソフトウェアの開発の経験又は知識をお持ちの方
*　TOEIC：730以上

*　Field application engineer who has experienced customer support
*　Person who thinks and acts by yourselves and who has mind set for responsibility
*　Person who can communicate with customers and foreign people with variety of culture
*　Capable of communicating business conversation in English
*　Presentation, English skills required and having a mind set to improve those skills
*　Person who doesn’t hesitate to go on a business trip including foreign country
(Person who doesn’t hesitate to move to Nagoya office or Utsunomiya office is appreciated)

* Work experience on engine control system, especially ECU
* Basic knowledge on HILS and engine test bench
* Basic knowledge of Windows applications, registry, device drivers
* Basic knowledge on Ethernet network
* Knowledge of in-vehicle network such as CAN / CANFD.
* Fundamental knowledge on ECU interface communication protocols such as CCP / XCP / ETK

【待遇条件・昇給賞与】
給与条件：経験、前職給与、弊社内基準を考慮して決定します
給与改定：年１回
賞与制度：業績賞与制度有（決算期12月）

【福利厚生】
通勤手当支給（当社規程による）
社会保険完備
確定拠出年金、退職金制度
会員制福利厚生サービス　等

【選考プロセス】
書類選考→面接2-3回（現場責任者、人事、社長）


【休日休暇】
完全週休2日制（土日）、祝日
創立記念日（10月）、夏季休暇3日、年末年始休暇（6日）
有給休暇（2年目より20日付与）、慶弔休暇　等
計画的年始有給休暇付与制度　有

Job Description

* Respond to technical support of ECU Measurement and Calibration tools.Mainly taking care of post-sales activity.Understanding customer inquiries and propose solutions for customer expectations. 

* How to use ETAS products (mainly INCA), customer consultation window to efficiently advance work 

* Survey / sorting, hypothesis / verification on the initiative, and present the optimal solution for users when errors occur during operation 

* Discover and report a problem through pre-release testing to prevent problems after product release 

* As a trainer, lecture on basic usage of ETAS products and efficient operation method 

* Malfunctioning product and operation check after repair

ETAS MCD (Measurement / Calibration / Diagnosis solutions) solutions are dominating powertrain market in world wide (no.1 market share) .So customer support work is an important role that will be the face of ETAS.Customer’s evaluation will be greatly affected by the Although there is pressure, the pleasure of getting appreciation directly from customers is something that can not be replaced by anything. 

[INCA]

 For the adaptation, diagnosis and evaluation of automotive electronic systems, ETAS is a versatile INCA. Provide software products. 

INCA develops and tests ECUs, and verifies and adapts electronic control systems in the vehicle, on a test bench, on a PC bench or in a virtual environment. Used in over 35,000 product development projects worldwide. INCA offers a variety of functions for a wide range of applications, including pre-calibration of functional models on a PC, ECU flash programming, measurement data analysis, calibration data management, and automatic optimization of ECU parameters. The generated measurement and calibration data can be continuously processed and evaluated.

Hiring requirements

<required> </required

* Field application engineer with experience in customer support 

* Self-starter who can act independently and has a high sense of responsibility 

* Can build excellent interpersonal relationships for internal teams composed of customers and multicultural groups how to 

* If there is no hindrance to the conversation on business in English 

* presentation skills, English language skills, self-improvement skills If you have a such as that performed continuously 

someone who does not have resistance on a business trip for the 

* domestic and foreign customers visit 

< Desirable if desired> 

* Technical degree holder. 

* Experience or knowledge of in-vehicle or industrial system / software development 

* TOEIC: More than 730 

* Field application engineer who has experienced customer support 

* Person who thinks and acts by yourselves and who has mind set for responsibility 

* Person who can communicate with customers and foreign people with variety of culture 

* Capable of communicating business conversation in English 

* Presentation, English skills required and having a mind set to improve those skills 

* Person who doesn’t hesitate to go on a business trip including foreign country 

(Person who doesn’t hesitate to move to Nagoya office or Utsunomiya office is appreciated) 

* Work experience on engine control system, especially ECU 

* Basic knowledge on HILS and engine test bench 

* Basic knowledge of Windows applications, registry, device drivers 

* Basic knowledge on Ethernet network 

* Knowledge of in-vehicle network such as CAN / CANFD. 

* Fundamental knowledge on ECU interface co mmunication protocols such as CCP / XCP / ETK

Wage system

Full monthly salary

Break time

60 minutes

overtime work

There is a monthly average of about 25 hours

Discretionary labor system & fixed overtime system

– Fixed overtime 

– pay basic salary: 295,000 yen to 516,000 yen 

– Fixed overtime pay: 106,000 yen to 184,000 yen 

– Fixed overtime hours: 

Additional wages for overtime hours exceeding 45 hours overtime hours: Yes

Treatment conditions / sales bonus

Salary conditions: Determined based on experience, previous salary, and company standards 

Salary revision: Annual 

bonus system: Performance bonus system available (December)

Welfare

– Commuting allowance (according to the Company’s regulations) 

– Social insurance complete 

– defined contribution pension, retirement plan 

– membership system welfare service, etc.

Selection process

Document selection → 2-3 interviews (site manager, HR, president)

Holiday

– Complete a five-day workweek (Saturday and Sunday), public holidays 

– founding anniversary (May 10), summer vacation three days, year-end and New Year holiday (6 days) 

– paid leave (the second year than the 20 days granted), congratulations and condolences vacation, etc. 

– planned beginning of the year paid vacation Grant system 

・ The working conditions, etc. specified in this job offer may differ from the working conditions at the time of conclu

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