- Career Level Programmer
- Offerd Salary ¥6 - ¥8 Million
- Experience Less than 1 Year
- Number of employee 1
- Gender Required Both
- INDUSTRY IT
- Qualification Associate Degree
- Working Hour 09: 00〜18: 00
- Trial Period 3 months
Job Description
As an application engineer, we will quickly and accurately address customer technical issues and build a relationship of trust. Supports pre- and post-sales activities mainly for Model Based Development solutions using ETAS products.
* Acquire and maintain practical knowledge specialized in system engineering for etas products.
* Understand customer applications to provide solutions to solve customer problems.
* Preparation for product releases in Japan (DVD preparation, announcements, online help documentation, etc.) and pre-release testing of responsible products.
* Support post-sales cycle through technical assistance, troubleshooting, coaching, and training.
* It will be the first contact point for customer contact (telephone, e-mail) and will be responsible for closing calls and support requests.
* Acquire new business while developing sales channels in cooperation with domestic and foreign stakeholders.
Respond to technical customer issues quickly with credibility and professionalism with the ultimate goal to create customer loyalty.Support pre- and post-sales activities especially for ETAS Model Based Development solutions.
* Acquire and maintain a hands-on knowledge of the ETAS product especially for system engineering tools.
* Acquire and maintain a working knowledge of the customer applications and use cases.Utile this understanding for enhancing the customer’s efficiency and for providing optimized solutions to customer issues.
* Beta testing of ETAS products including preparation for local product release (DVD preparation, Japanese customer letters, announcement letters, online help documentation etc.)
* Support the post-sales cycle through technical assistance, trouble shooting, coaching, and training.
* Act as the first contact for all customer support calls / contacts.Track customer calls and ensure a timely closure of these calls.
* Developing sales channel and acquiring new business in cooperation with domestic and foreign engineers.Attractive points
ETAS MCD solutions are dominating powertrain market in world wide (no.1 market share) .So
customer support work is an important role that wi ll be the face of ETAS. Customer’s evaluation will be greatly affected by the quality of support.But there is pressure, the pleasure of getting appreciation directly from customers is something that can not be replaced by anything.
Hiring requirements
* Field application engineer with customer support experience
* Person who can act independently with a self-starter and has a high sense of responsibility * Person who can build excellent interpersonal relationships with internal teams consisting of customers and multicultural groups
* Those who have no problem in business conversation in English
* Those who have presentation skills, English skills, and continuous self-study skills
* Those who have no resistance to business trips for visiting customers in Japan and overseas
* System status Experience with control development using equations (including differentiation and integration) is desirable
* Technical degree holder
* Knowledge of formal verification or system verification experience using formal verification
* Knowledge of ISO20262 (functional safety)
* Experience or knowledge of in-vehicle or industrial system / software development
* TOEIC: More than 730
Mandatory
* Field application engineer who has ex perienced customer support
* Person who thinks and acts by yourselves and who has mind set for responsibility
* Person who can communicate with customers and foreign people with variety of culture
* Capable of communicating business conversation in English
* Presentation, English skills required and having a mind set to improve those skills
* Person who doesn’t hesitate to go on a business trip including foreign country
* Experienced system development using state equations (incl. Differential / Integral)
Preferred
* Engineering degree
* Knowledge on formal verification & plant modeling
* Knowledge on ISO20262 (functional safety)
* Automotive software development and use-case know-how
* TOEIC score more than 730
Wage system
Full monthly salary
Break time
60 minutes
overtime work
There is a monthly average of about 25 hours
Discretionary labor system & fixed overtime system
– Fixed overtime
– pay basic salary: 295,000 yen to 516,000 yen
– Fixed overtime pay: 106,000 yen to 184,000 yen
– Fixed overtime hours:
Additional wages for overtime hours exceeding 45 hours overtime hours: Yes
Treatment conditions / sales bonus
– Salary conditions: Determined based on experience, previous salary, and company standards
– Salary revision: Annual
– bonus system: Performance bonus system available (December)
Welfare
– Commuting allowance (according to the Company’s regulations)
– Social insurance complete
– defined contribution pension, retirement plan
– membership system welfare service, etc.
Selection process
Document selection → 2-3 interviews (site manager, HR, president)
Holiday
– Complete a five-day workweek (Saturday and Sunday), public holidays
– founding anniversary (May 10), summer vacation three days, year-end and New Year holiday (6 days)
– paid leave (the second year than the 20 days granted), congratulations and condolences vacation, etc.
– planned beginning of the year paid vacation Grant system
・ The working conditions, etc. specified in this job offer may differ from the working conditions at the time of conclusion of the labor contract.
・ This job offer includes information that has not been disclosed to the public, so it is prohibited to provide or forward it to third parties.
- Career Level Programmer
- Offerd Salary ¥6 - ¥8 Million
- Experience Less than 1 Year
- Number of employee 1名
- Gender Required Both
- INDUSTRY IT
- Qualification Associate Degree
- Working Hour 09: 00〜18: 00
Job Description
【ポジション】アプリケーションエンジニア for Soft engineering Solutions【配属部署】
アプリケーションエンジニアとして、顧客の技術的な問題点に対し、素早く的確に対処し、信頼関係を築く。
主にETAS製品を用いたModel Based Developmentソリューションに関し、プレおよびポストセールス活動をサポートする。
* イータス製品においてシステムエンジニアリングに特化した実践的な知識の取得・維持に努める。
* 顧客が抱える問題解決に向けたソリューションを提供するための顧客アプリケーションの理解。
* 日本における製品リリース（DVDの準備、アナウンスメント、オンライン・ヘルプのドキュメンテーション他）に対する準備及び担当製品のリリース前テストの実施。
* 技術支援、トラブルシューティング、コーチング、およびトレーニングを通してポストセールスサイクルをサポート。
* 顧客からのコンタクト（電話、e-mail）の最初の窓口となり、受けたコールやサポート依頼など、クローズするまで責任を持つ。
* 国内外関係者と連携しセールスチャネルの開発を行いながら、新規ビジネスの獲得を行う。
Respond to technical customer issues quickly with credibility and professionalism with the ultimate goal to create customer loyalty. Support pre- and post-sales activities especially for ETAS Model Based Development solutions.
‘* Acquire and maintain a hands-on knowledge of the ETAS product especially for system engineering tools.
* Acquire and maintain a working knowledge of the customer applications and use cases. Utilize this understanding for enhancing the customer’s efficiency and for providing optimized solutions to customer issues.
* Beta testing of ETAS products including preparation for local product release (DVD preparation, Japanese customer letters, announcement letters, online help documentation etc.)
* Support the post-sales cycle through technical assistance, trouble shooting, coaching, and training.
* Act as the first contact for all customer support calls / contacts. Track customer calls and ensure a timely closure of these calls.
* Developing sales channel and acquiring new business in cooperation with domestic and foreign engineers.
Attractive Points:
ETAS MCD solutions are dominating powertrain market in world wide (no.1 market share).
So customer support work is an important role that will be the face of ETAS. Customer’s evaluation will be greatly affected by the quality of support. Although there is pressure, the pleasure of getting appreciation directly from customers is something that can not be replaced by anything.【事業内容】イータスとは
革新的で急成長を続けるミッドマーケット企業のダイナミズム、そして国際的に活躍し、マーケットポジションを確立した伝統ある大企業。ボッシュグループの100%子会社であるイータスは、この2つの世界の良さを併せ持っています。イータスにはヨーロッパ、アジア、アメリカの12か国の拠点に1,300人が在籍しています。そのうち800人は、本社（ドイツ、シュトットガルト）勤務です。
システムサプライヤとして、イータスは統合ツールからツールソリューション、エンジニアリングサービス、コンサルティング、トレーニング、サポートまで、幅広いポートフォリオの製品・サービスを提供しています。イータスの製品とサービスは5つの主要分野から構成されています。
・ソフトウェア開発
・テスト評価
・計測、適合、診断
・サイバーセキュリティ
・リアルタイムアプリケーション
【募集背景】増員必須
* 顧客サポート経験のあるフィールドアプリケーションエンジニア
* セルフスターターで自立的に行動でき、高い責任感をお持ちの方
* 顧客、多文化で構成される社内チームに対し、優れた対人関係構築ができる方
* 英語によるビジネス上の会話に支障の無い方
* プレゼンテーションスキル、英語力、継続して行う自己研鑽などのスキルをお持ちの方
* 国内外の顧客訪問のための出張に抵抗のない方
* システム状態方程式（微分、積分含む）を用いて制御開発をした経験
あれば望ましいもの
* 技術系の学位保持者
* 形式的検証の知識もしくは形式的検証を用いたシステム検証経験
* ISO20262(functional safety)の知識
* 車載又は産業機器関連のシステム／ソフトウェアの開発の経験又は知識をお持ちの方
* TOEIC：730以上
Mandatory
* Field application engineer who has experienced customer support
* Person who thinks and acts by yourselves and who has mind set for responsibility
* Person who can communicate with customers and foreign people with variety of culture
* Capable of communicating business conversation in English
* Presentation, English skills required and having a mind set to improve those skills
* Person who doesn’t hesitate to go on a business trip including foreign country
* Experienced system development using state equations (incl. Differential/Integral)
Preferred
* Engineering degree
* Knowledge on formal verification & plant modeling
* Knowledge on ISO20262 (functional safety)
* Automotive software development and use-case know-how
* TOEIC score more than 730
【待遇条件・昇給賞与】給与条件：経験、前職給与、弊社内基準を考慮して決定します
給与改定：年１回
賞与制度：業績賞与制度有（決算期12月）【福利厚生】通勤手当支給（当社規程による）
社会保険完備
確定拠出年金、退職金制度
会員制福利厚生サービス 等【選考プロセス】書類選考→面接2-3回（現場責任者、人事、社長）
【休日休暇】完全週休2日制（土日）、祝日
創立記念日（10月）、夏季休暇3日、年末年始休暇（6日）
有給休暇（2年目より20日付与）、慶弔休暇 等
計画的年始有給休暇付与制度 有