Call center staff [Ayase City, Kanagawa Prefecture]

Application deadline date has been passed for this Job.
Full-Time Employee
  • Post Date: 2019-09-27
  • Career Level Staff
  • Offerd Salary ¥2 - ¥4 Million
  • Experience Less than 1 Year
  • Number of employee 5
  • Gender Required Both
  • INDUSTRY Internet & Gaming
  • Qualification Associate Degree
  • Working Hour 09: 00〜22: 00
  • Trial Period 3 Months
  • Department Assign Call center staff [Ayase City, Kanagawa Prefecture]
Job Description

You will be responsible for the following operations at the call center operated by the company.

[Business description] 

  1. Call center operations
    We support not only our products such as general PCs but also servers, workstations, small PCs, signage products, etc., as well as PC related equipment including other companies’ products. Support is based on phone calls and emails, and may support chat.
    * Both corporate response and normal customer response will occur, but the current situation is that there are more content for the enterprise. The business will judge the status of the equipment from the contents of the inquiry and provide guidance to improve the customer environment.
  2. Outsourcing business.
    We will handle call center business commissioned by other companies. The main focus is on PC-related equipment, but depending on the contents of the contract, there may be cases other than personal computers.  Since the response varies depending on the contractor, it is necessary to be proficient in each.

* Working hours are mainly shifted by 3 patterns.
* We operate on Saturdays, Sundays and holidays at [9-18] [12-21] [13-22].

[Treatment conditions / sales bonus]

  • Shift system (09: 00-22: 00 8 hours in between)
  • salary revised twice a year (April, May 10)
  • Commuting allowance (up to a month 30,000 yen, private car, bike commuting is specified separately)
  • Financial bonuses : Twice a year (April and October, paid according to personnel evaluation and performance)
  • Monthly salary: 240,000 yen to 275,000 yen (daily salary system), Basic salary 196,626 yen to 225,301 yen
  • Fixed overtime allowance 43,374 yen (annual income 2.88 million yen) ) ~ 49,699 yen (when annual income is 3.3 million yen)
    * Monthly income includes only 30 hours a month and includes overtime hours

[Welfare]

  • Various social insurance
  • Retirement system (phantom-type retirement system)
  • Defined contribution pension system (401k)
  • Food cost assistance (Eden Red Japan’s self-paying 65% self-paid food ticket)
  • Retirement age 65 (re-employment system) Yes)
  • Employee discount sales system (Electronics  products)
  • Year-end / new year party assistance (5,000 yen / person),
  • Yearly health checkup, influenza vaccination

[Selection process]

Document selection

2 interviews

Appointment
* The number of selections and content may change.

[Holiday]

[Annual holidays: 110 days]
2 days a week (shift system), summer holidays, winter holidays