CS Planning

Application deadline date has been passed for this Job.
Full-Time Employee
  • Post Date: 2019-08-23
  • Career Level Programmer
  • Offerd Salary ¥4 - ¥6 Million
  • Experience 2 Years
  • Number of employee 1
  • Gender Required Both
  • INDUSTRY Internet & Gaming
  • Qualification Associate Degree
  • Working Hour 9:30 to 18:30
  • Trial Period 3 months
  • Department Assign Seconded to Link Processing Co., Ltd. Customer Support Department Planning Group
Job Description

Business description: 

At the Customer Support Department of “Link Processing”, you will be responsible for project proposals for enhancing customer experience and increasing profits, as well as planning proposals for improving work efficiency within the department. 

(1) in cooperation with relevant departments, the PDCA cycle management and KPI achievement 

(2) planning of measures aimed to enhance the customer experience in profits 

(3) standardization of improvement and operational efficiency 

 Specifically: 

settlement Streamline the new client registration flow for the solution “Anywhere”, define requirements to launch it as a subsystem, or standardize inventory management. Also with respect to large-scale introduction projects (several thousands to several tens of thousands of account), introduced co-to projects that are each time composition participate with Nsaru and other engineers, in order to standardize the operation of the transaction, which go up from the client, initiative and coordination from the planning standpoint It is a job to break down and organize the tasks of the members of the customer support department each time.


Hiring requirements

・Those who have more than 2 years of planning work experience (definition of business requirements, creation of work flow, etc.) 

・High logical thinking ability and task formation ability 

・Highly independent person 

[Welcome conditions] 

・Payment service experience 

・Business planning and management planning experience at operating companies. Project start-up of experience in such BPO industry, those with experience creating, such as business requirements and business flow Manual. If you are introducing experience and business automation process

Treatment conditions / sales bonus

– Annual salary: 4.5 to 6.5 million yen (other than that, overtime allowance) 

– Monthly salary: 375,000 yen (basic salary: 375,000 yen) 

* Salary details are determined based on experience, ability, salary of previous job, etc. 

–  No bonus 

– Salary revision: Once a year (April)


Welfare

Various social insurances (health, welfare, employment, work-related accidents), commuting allowance (in principle, full payment), maternity leave / childcare leave, books / societies are charged for participation, power lunch system, many club activities, in-house exchange meetings, side job system


Selection process

– Written: Web examination 

– Interview: 2 times in principle 

 

・Document selection 

・Company description + 1st interview (HR + department manager) 

・Web aptitude inspection + 2nd interview (director + general manager) 

<2 aptitude tests Please take the exam at your home before the next interview.> 

(Only the aptitude test will not give you a pass / fail. This will be a comprehensive judgment with the second interview.) 


Holiday

– Annual holiday 125 days, annual paid leave 12 to 20 days 

– (up to 12 days to 1 day in the first year: change depending on the month of joining, available in the month of joining, available) 

– Full weekly two-day system (Saturdays, Sundays, and holidays) 

– Year-end and New Year holidays (5 Sun), Summer vacation (5 days), Gyeongsang vacation, Special vacation 

* Holiday work / night work may go to work once every few months at the time of system update. In that case, you will be required to take a substitute holiday.

・The working conditions, etc. specified in this job offer may differ from the working conditions at the time of conclusion of the labor contract. 

・This job offer includes information that has not been disclosed to the public, so it is prohibited to provide or forward it to third parties.