Customer success

Application deadline date has been passed for this Job.
Full-Time Employee
  • Post Date: 2019-09-01
  • Career Level Others
  • Offerd Salary ¥4 - ¥6 Million
  • Experience Fresh
  • Number of employee Up to 5 people
  • Gender Required Both
  • INDUSTRY Internet & Gaming
  • Qualification Associate Degree
  • Working Hour 9 to 18
  • Trial Period 6 months
Job Description

Customer Success has become indispensable in the age of subscription. In addition to responding to inquiries, we will capture trends and take the initiative to resolve issues and improve services. 

-User support (Explanation of basic operations, proposals for utilization, etc.) 

-Escalation support-Support for use promotion with new function release.

– Business design, manual / talk script creation.

– Improvement of functions to product / development department based on customer request Proposal.

– Business improvement and planning related to service management

– Internal proposal for quality improvement.

– Training (use briefing for users) Planning.

– Proposal of sales strategy using operational rules and customer database.

– Use of HRBrain Maximization, human resource development and business growth support. 

-HR evaluation operation, goal setting advice.

Hiring requirements

-Problem-solving sales experience. 

-Customer support / success experience. 

-HR consulting or personnel evaluation system operation experience.

– Customer success experience in web service.

Treatment conditions / sales bonus

・ Social insurance complete. 

・ Personnel evaluation system (OKR / Value evaluation / 1on1).

Welfare

・ Providing PCs and displays with desired specifications. 

・ Welcome lunch. 

・Providing transportation expenses. 

・ Free drinks (Coffee / Mineral water, etc.) 

・ Standing allowance. 

・ Awarding system.

・ Club activity system. 

・ One month culture ad.

Selection process

Casual interview-> 1 interview-> Join a trial-> 2 interviews-Join a trial for example by getting a web interview with a customer success, customer and seeing their work.

Holiday

・ Employment date paid for 5 days.

・ The working conditions, etc. specified in this job offer may differ from the working conditions at the time of conclusion of the labor contract. 

・ This job offer includes information that has not been disclosed to the public, so it is prohibited to provide or forward it to third parties.