Customer Success Manager

Application deadline date has been passed for this Job.
Full-Time Employee
  • Post Date: 2019-08-30
  • Career Level Manager
  • Offerd Salary ¥6 - ¥8 Million
  • Experience 5 Years
  • Number of employee 1
  • Gender Required Both
  • INDUSTRY IT
  • Qualification Associate Degree
  • Working Hour 09: 00-17: 30
  • Trial Period 6 months
  • Department Assign CS Department
Job Description

After participating in the usage guidance and operation proposal work for the customers who have introduced “Sansan”, we will leave the team management to a certain level. 

Even when it comes to usage guidance and operations, we do not instinctively perform routine work, but we will consider and plan various methods and means for customers to establish and use Sansan. 

What approach is best for improving customer utilization? Sales thinking is also an important position to support while thinking. 

Customer success managers will have a lot of coordination and negotiations with many stakeholders (such as managers in other departments in the company), and will also have contact with senior management (executives, business managers, etc.) of clients. . 

You will be active as a consultant for a major company. 

This position requires a wide range of customer-oriented, executive power, leadership, exploration and balance skills. 

[Details of business after joining (Enterprise CSMs)] 

Introduction support and account management for customers who introduced “Sansan”, a cloud business card management service for corporations. 

* Number of customers in charge: About 40-50 companies per person 

・ Sansan introduction support and subsequent operation support (formulation and management of success plan) and kick-off (customer implementation of Sansan ) for customer success As a project, clarification of the purpose of introduction / construction of promotion system / schedule and operational rule formulation) , training (use briefing session for users ) , regular quarterly to annual (using score chart, (Effectiveness verification and proposals for improvement measures) 

・Proposals for functional improvements to the product / development department based on customer requests 

・Provide product value to customers and support usage promotion through new functions that are released as needed 

・ Sansan business Proposal for Linking Other Services to Make Infrastructure 

[Mission] 

Toward the success of existing customers who have introduced Sansan, deliver the value of the product “Sansan” and improve the way customers work The mission is to bring new. 

(Make it an indispensable service as a customer’s business infrastructure)


Hiring requirements

If you meet one of the following 

– consultants experience (more than 5 years) in the consulting industry through the sales of in · IT industry

– project management experience or account management experience (more than 5 years) and corporate customer facing experience of (structured well-equipped Among those who have been doing simple sales operations)


Treatment conditions / sales bonus

Salary increases twice a year (June-December), bonuses twice a year (July-December), transportation expenses full amount paid 

[monthly salary Example] 

In the case of annual income 8,050,000 

per month 575 000 (base salary 418,000 + overtime pay 157,000 ) 

time you paid the overtime of the month 45 hours equivalent regardless of the presence or absence of the overtime premium pay for overtime work worth. More than  45 hours will be paid an additional trial period (6 months) . There is no change in conditions


Welfare

Various social insurances, employee stock ownership, work day transfer system, H2O (neighboring housing assistance system, only for regular employees, the company subsidizes housing expenses for employees living within 2 stations from Omotesando Station and Shibuya Station, and commute System to support time savings), know me (No-Mee, if you have “drinked in the past” in “other departments” and “up to 3 people” and drink up to 3000 yen per person from the company Subsidy system), Yei (home work system), Teranchi (President Terada and employees have a one-on-one lunch), strong match (system to conduct each employee’s “strength” workshop), KISS (KIds Sitter) Support, a system in which the company bears the cost of babysitting up to 30,000 yen per month), MOM (Measures of Maternity, a system in which the company subsidizes a nursery school fee to boost the return from childcare leave), GEEK SEEK (Development for creators and engineers Environmental maintenance assistance system, developer study group incentive system, book purchase assistance system), satellite office (short-term development support system in Kamiyama Town, Tokushima Prefecture), Yoko (various measures necessary to create a better Community) , A system that employees can plan independently, and some subsidy for activity costs from the company)


Selection process

Document screening 

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Primary interview 

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Secondary interview 

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Final interview 

* The number of screenings and content may change.


Holiday

[Number of annual holidays: 120 days or more] 

Weekly holidays (Saturdays and Sundays), holidays, New Year holidays, paid holidays, Keio holidays

・ The working conditions, etc. specified in this job offer may differ from the working conditions at the time of conclusion of the labor contract. 

・ This job offer includes information that has not been disclosed to the public, so it is prohibited to provide or forward it to third parties.