Customer Support SV-Rakuma / C2C Division / Commerce Company

Application deadline date has been passed for this Job.
Full-Time Employee
  • Post Date: 2019-08-30
  • Career Level Staff
  • Offerd Salary ¥2 - ¥4 Million
  • Experience 3 Years
  • Number of employee 1
  • Gender Required Both
  • INDUSTRY Internet & Gaming
  • Qualification Bachelor Degree
  • Working Hour 9 to 18:00
  • Trial Period 3 Months
Job Description

I will be in charge of customer support for Rakuma. The mission is to make the best use of the company’s resources while identifying important issues for planning and strategy creation to create added value, and to find feasible solutions. 

[Concrete operations] 

1. Maintaining a safe and secure platform through fraud monitoring operations 

2. Execute PDCA cycle in the fraud monitoring business flow to improve quality 

3. Operator management 

[Business perspective] 

Rakuten’s EC business Has grown around Market Place (Rakuten Ichiba), but as the stage of the domestic EC market advances and business forms diversify, it is required to establish multiple growth engines We are 

The C2C business is expected to be one of the growth engines. The service Rakuma in that environment boasts 92% user satisfaction as the market-leading flea market app in commercials. (Rakuma: Old Frill

Treatment conditions / sales bonus

Determined based on experience, ability, and performance. 

Salary revision: Twice a year (June / December), performance bonus: Twice a year (June / December * paid based on company and individual achievements, apportioned according to the time of joining) 

Commuting transportation expenses


Various social insurances (Employees ‘pension insurance, health insurance, workers’ compensation insurance, employment insurance), employee shareholding association, sports club corporation member, visa support, in-house daycare “Rakuten Golden Kids”, training at the time of joining the company, career development training, managerial positions Training, Global Experience Program (GEP), cafeteria (free breakfast, lunch and dinner), library (individual learning space), convenience store, fitness gym “Rakuten Fitness Club & Spa” (pay), hair salon “Rakuten Salon” (pay) Laundry service “Rakuten Cleaning” (charged), massage & coffee “HARI-UP” (charged), birthday party, club activities, payment, etc.

Selection process

Document selection → Primary interview: Department member → Secondary interview: General manager of the department → Third interview: Managing director → Appointment 

(It seems that you may meet other members before the interview with the managing director) 

* There is an SPI test 

* The number of interviews is 3-4 times. 

* The selection process is subject to change.


Saturdays, Sundays, public holidays, summer / winter holidays, annual paid leave, special leave (maternity leave, childcare leave, marriage leave, etc.)