In-house SE / Resident duty at customer

Job Description

Resident in the customer’s information system department, responsible for the operation of information systems (help desk, account management, terminal support, etc.). 

[Specific operations] 

1. Issuing accounts and granting privileges in a Windows domain environment 

2. Issuing email accounts and creating and adding new mailboxes 

3. Granting privileges for SharePoint Online 

4. Inquiry about PC operation and settings 

5. Inquiries regarding Office 365 (G Suite) settings 

6. Inquiries regarding the use of Skype for Business / Yammer / Microsoft Teams / Slack 

7. In-house infrastructure troubleshooting , problem isolation , vendor arrangement, etc. 

8. Procurement of OA equipment / PC ・ Multifunction devices , projectors , telephones, etc. * Technology used by each company varies. 

[About Positions] 

・ There are various other projects in the ICT Outsourcing Management Department. The best assignment is based on experience and orientation. 

・ Necessities for outsourcing of information system departments are increasing in recent years. As a member of the company’s information system department, help desk of various companies in the world, you will support customers’ business. 

[Challenging / Attractive] 

1. If you have on-site support that provides user support experience, there may be occasions where you support users (one-to-one, one-to-other). 

2. It is possible to become familiar with Windows PC, OA operation, and settings 

. It is possible to become a person who can be relied upon by colleagues, subordinates, and supervisors in the workplace. 

3. Procurement of office equipment (communication lines, telephones, multifunction devices, etc.) If you have knowledge and experience in office equipment procurement, you will be entrusted with cases such as arranging goods and opening new offices when opening a new office. There is also a thing. 

4. Process design at the time of new business acceptance When 

transitioning from Windows 7 to Windows 10 or replacing a system or business application, participating in a planning project and giving advice on requirements definition, etc. You may be able to participate in the creation.　

Hiring requirements

[Required requirements] 

Those who meet one of the following requirements: 

1. Person who has experience as a person in charge of the information system department (either in-house or outsourcing is acceptable) 

2. Person who has experience as an operator at the help desk 

3. IT-related Those who have experience in explaining products and after- sales support [Preferable] 

1. Those who have experience in creating FAQs, workflows and manuals 

2. Those who are familiar with Microsoft products.

Treatment conditions / sales bonus

Expected annual income: 4 million yen to 6.7 million yen 

* Considered according to experience, skills, and job description. Monthly salary, bonus: twice a year, salary revision: twice a year

Welfare

Various social insurances, overtime allowance, recreational facilities, property-type savings system, defined contribution pension system, group long-term lifetime income guarantee insurance system, in-house training, qualification allowance .

Selection process

Document screening 

Primary interview (personnel manager or on-site manager) 

Final interview (general manager) 

* If you are going to the final interview, you will receive an aptitude test (about 40 minutes) on the web. 

* The number of screenings is scheduled to be twice, but the contents are subject to change.

Holiday