[Kagoshima] Contact Center Administrator (Lead Supervisor)

Full-Time Employee
  • Post Date: 2019-08-30
  • Career Level Manager
  • Offerd Salary ¥2 - ¥4 Million
  • Experience Fresh
  • Number of employee 1 Person
  • Gender Required Both
  • INDUSTRY Other
  • Qualification Bachelor Degree
  • Working Hour 09: 00〜18: 00
  • Trial Period 3 Months
  • Department Assign Business Headquarters Kyushu Base Kagoshima Center
Job Description

You will be the site manager (LSV), including supervisor (SV) training at the contact center and administrative center in Kagoshima. 

* SV: Supervisor 

* LSV: Lead supervisor (Site manager) 

[Specific operations] 

1. Target value management Centers manage various target values, indicators, and quality. 

2. SV training 

We will develop and provide guidance for improving SV skills. 

※ generally SV2 ~ 3 people the LSV1 people (depending on the degree of difficulty of the business) in charge 

3. business improvement company vision, “Creating Client Value” “with your style” for the realization and improvement measures implementation of and improvement measures Situation management 

* See Mission and Vision: http://www.tmj.jp/advantage/ 

4. In-house sharing We will share information with a viewpoint that is optimal for the entire company, not limited to this center. 

・ Introduction of other center cases 

・ Dissemination of own center success cases etc. 

[Career path] 

・ Because there are various career paths in the company, in the future, it is possible to proceed to various steps according to your wishes and suitability Is possible. 

・ There is a department dedicated to education within the company, and there are also extensive training programs for improving skills and steps.

Hiring requirements

[Required requirements] 

1. Subordinate and junior development experience 

2. Process management experience in BPO, distribution, manufacturing, etc. 

3. Area manager experience (industry unrelated) 

4. Sales management experience in multiple stores 

5. Call center experience 

6. Report Creation experience 

7. Customer service experience 

8. Business start-up experience (general manager level)

Treatment conditions / sales bonus

Estimated annual income: 3.16 million to 4.36 million yen 

Monthly salary: 226,430 to 312,150 yen 

* Determined according to company regulations, taking into account experience and skills. 

Monthly salary (basic salary + regional allowance: 5,000 yen), salary increase: once a year (April), performance-linked bonus (June), winter bonus (December), commuting allowance (up to 150,000 yen per month, tax-exempt limit) 

[Employment Form] 

Recruitment as “occupation type / local limited regular employees”. 

In principle, you can play an active role in a specific area as a permanent employee with no moving. For those who want to play an active role beyond a specific area, there is a system for hiring full-time employees, and it is possible to challenge them.

Welfare

Health insurance, health insurance, employment insurance, childcare support system, discount services available for group companies and affiliated companies, training, overtime allowance (full amount paid * 1 minute unit April 2019 ~)


Selection process

Document screening 

 ↓   

Primary interview 

 ↓   

Secondary interview 

 ↓   

Final interview  

* The number of screenings and content may change.

Holiday

[Annual holiday number: 122 days (fiscal 2019)] 

complete a five-day workweek, paid vacation (annual 10 days to 22 days), (such as marriage leave, mourning holiday) special leave, summer vacation, winter vacation, other leave ( Childcare leave / nursing care leave.

・ The working conditions, etc. specified in this job offer may differ from the working conditions at the time of conclusion of the labor contract. 

・ This job offer includes information that has not been disclosed to the public, so it is prohibited to provide or forward it to third parties.