[Leader candidate] Online concierge

Full-Time Employee
  • Post Date: 2019-08-31
  • Career Level Others
  • Offerd Salary ¥2 - ¥4 Million
  • Experience 2 Years
  • Number of employee 1
  • Gender Required Both
  • INDUSTRY IT
  • Qualification Bachelor Degree
  • Working Hour 09: 00-23: 00
  • Trial Period 3 months
  • Department Assign --
Job Description

Using a dedicated customer service system, we communicate with each customer using the Web and LINE, and leave the support for purchasing products. 

[Specific operations] 

1. Advice to customers considering purchasing 

2. Suggestion to customers who cannot choose due to many products 

3. Consultation on how to use after purchase [Training] 

At the start of work, a week-long training will be provided. Even chat beginners can work with peace of mind. 

[Challenging] 

1. We are introducing automatic response chat using AI / bot technology, and you can engage in the latest technology through the design of response scenarios. 

2. Eventually, you will be able to build a career, such as SV standing at the top of the project and management as the person in charge of the office. 

<Workplace environment> 

Overtime hours average on the order of 30 hours, and there is a system in place to prevent excessive overtime. There are also many female employees who are active after balancing maternity leave, childcare leave, and child-rearing, and have established a specialized department called the “Women’s Active Promotion Division” as an organization, supporting career cram schools, community-building child-raising support, etc. We are focusing on creating an environment where women can work comfortably. In 2014, it won the Tokyo Labor Bureau Director’s Encouragement Award and is recognized as an environment where women can work comfortably.

Hiring requirements

[Mandatory requirements]

 Those who satisfy all of the following requirements: 

1. More than 2 years of managerial experience in sales and customer service (persons with apparel, cosmetics, etc. welcome) 2. PC skills (experience using Excel, PowerPoint, etc. ) 

Those who can use blind touch) [N / A] 

1. Those who use SNS and LINE on a daily basis 

2. Those who have communication skills

Treatment conditions / sales bonus

* Annual income is presented in accordance with the company’s salary regulations. Salary 

increases (once a year), bonuses (twice a year, July and December), commuting transportation expenses (up to 50,000 yen per month)

WelfareVarious social insurances, qualification incentives, employee shareholding system, recreational facilities, fitness club benefits, defined contribution pension, training: on-site OJT (full year), basic training such as logical thinking and statistics / database overview (initial) * Multiple We are preparing face-to-face group training by name.

Selection process

Document screening 

 ↓ 

1 to 3 interviews (conditional interviews) 

 ↓ 

Typical 

example) Document screening ⇒ Primary interview (HR HR / person in charge of the field) ⇒ Secondary interview (HR HR / Department manager) ⇒ Conditional interview (HR HR)

Holiday

Shift system, Gyeongsang, maternity leave, childcare leave (137 maternity leave / 234 childcare leave / 2011 results), nursing care leave, paid leave, special leave

・ The working conditions, etc. specified in this job offer may differ from the working conditions at the time of conclusion of the labor contract. 

・ This job offer includes information that has not been disclosed to the public, so it is prohibited to provide or forward it to third parties.