Site Management Specialist-Rakuten Mobile Business

Application deadline date has been passed for this Job.
Full-Time Employee
  • Post Date: 2019-08-30
  • Career Level Manager
  • Offerd Salary ¥6 - ¥8 Million
  • Experience 5 Years
  • Number of employee 1
  • Gender Required Both
  • INDUSTRY Internet & Gaming
  • Qualification Bachelor Degree
  • Working Hour 9 to 18:00
  • Trial Period 3 Months
Job Description

We will endeavor to improve the quality of the support window so that Rakuten Mobile users can provide high quality mobile communication services at reasonable prices. This is a task to instruct external support partners to improve the quality and productivity of team members. 

[Specific operations] 

1. Operations / KPI management / partner (call center) management for external support partners 

2. Escalation management / Escalation response from daily service partners 

3. Other than VOC (Voice of Customer) 

Planning and deploying measures to improve FB and service quality for departments 

[About Rakuten Mobile] 

This is an MVNO (virtual mobile operator) service using the NTT DoCoMo LTE network provided by Rakuten Group. The service started at the end of October 2014 under the statement “Better Mobile Experience, The Best Quality Life.”

Treatment conditions / sales bonus

Determined based on experience, ability, and performance. 

Salary revision: Twice a year (June / December), performance bonus: Twice a year (June / December * paid based on company and individual achievements, apportioned according to the time of joining) 

Commuting transportation expenses

Welfare

Various social insurances (Employees ‘pension insurance, health insurance, workers’ compensation insurance, employment insurance), employee shareholding association, sports club corporation member, visa support, in-house daycare “Rakuten Golden Kids”, training at the time of joining the company, career development training, managerial positions Training, Global Experience Program (GEP), cafeteria (free breakfast, lunch and dinner), library (individual learning space), convenience store, fitness gym “Rakuten Fitness Club & Spa” (pay), hair salon “Rakuten Salon” (pay) Laundry service “Rakuten Cleaning” (charged), massage & coffee “HARI-UP” (charged), birthday party, club activities, payment, etc.

Selection process

Document selection → Primary interview: Department member → Secondary interview: General manager of the department → Third interview: Managing director → Appointment 

(It seems that you may meet other members before the interview with the managing director) 

* There is an SPI test 

* The number of interviews is 3-4 times. 

* The selection process is subject to change.

Holiday

Saturdays, Sundays, public holidays, summer / winter holidays, annual paid leave, special leave (maternity leave, childcare leave, marriage leave, etc.)