[Tokyo] Operation management supervisor (Internet monitoring business) * Client resident

Application deadline date has been passed for this Job.
Full-Time Employee
  • Post Date: 2019-09-03
  • Career Level Manager
  • Offerd Salary ¥2 - ¥4 Million
  • Experience 3 Years
  • Number of employee 5
  • Gender Required Both
  • INDUSTRY IT
  • Qualification Associate Degree
  • Working Hour 09: 00〜18: 00
  • Trial Period 6 Months
  • Department Assign Online community division
Job Description

As an operation management supervisor of the Internet monitoring business, I will leave the work centered on training to staff. You will be resident at a major client who is dedicated to handling operations. Our company has about 4 employees and about 40 staff members, and has expanded to the same scale as the headquarters operation team. We want to strengthen service quality management and staff training. 


[Outline of Service] “Posting Monitoring Service” https://www.adish.co.jp/business/pm 

Image and comment posted on SNS and blog sites operated by companies, etc., in accordance with the site’s rules of operation We provide a service that checks and reports and responds when there is something that needs to be handled. 


In order to prevent troubles on the Internet, which has become a social issue in recent years, sound communication by visually checking social media such as web services and applications at our operation center 24 hours a day, 365 days a year Support. 


[Details of work] 

-Quality management (from staff training and response quality management and implementation of measures, etc.) 

-Meeting with clients, weekly / monthly reports, creation of work flow, work improvement, staff management (staff) The ability to act voluntarily by always thinking about what can be solved and what to do with the client’s issues. We will consider whether what is right now is optimal, and make the most of the discretion created by reassembling. Since the work will be resident at the client site, you can feel the improved effects and results up close, and it will be rewarding.


Treatment conditions and salary bonus

Monthly income 250,000 yen to 350,000 yen  

* 45 hours for fixed overtime allowance Includes 52,816 yen to 70563 yen per month. Extra portion is paid separately 

* Salary revision twice a year 


Welfare

Social insurance, commuting allowance (up to 20,000 yen per month), stock option system (regular employees only), housing allowance (regular employees only), moving preparation (over 50km) 

Kanto IT Software Insurance Association, health checkup


Selection process

Document selection ⇒ Interview (2-3 times) ⇒ Aptitude test ⇒ Appointment 


* The interview will be at Gotanda headquarters.


Holiday

Shift work including weekends and holidays. 

Monthly working days are the same as company regulations. Holidays are also taken into account. 

Regarding yearly holidays, there are summer holidays in accordance with client destination regulations in addition to GW. (There is no designated leave at the headquarters. Each employee will take a paid leave.) The 

shift is currently submitted on the 15th of the previous month and decided on the 25th. Once you get used to it, you will need to adjust the overall shift, including staff.