[Sapporo / Regional regular employees] Contact Center Manager (SV)

Application deadline date has been passed for this Job.
Full-Time Employee
  • Post Date: 2019-09-01
  • Career Level Manager
  • Offerd Salary ¥2 - ¥4 Million
  • Experience 2 Years
  • Number of employee 1 person
  • Gender Required Both
  • INDUSTRY Other
  • Qualification Associate Degree
  • Working Hour 9 to 17
  • Trial Period 3 months
Job Description

You will be responsible for the operation of the contact center as a supervisor (SV) of the contact center and administrative center. 

* SV: Supervisor. 

* LSV: Lead supervisor (Site manager).

[Specific operations] 

1. Target value management centers manage various target values, indicators, and quality. 

2. Operator training we develop training plans and provide guidance to improve operator skills. 

* Generally, about 10 operators are in charge of 1 SV (depending on the level of difficulty of the business.) 

3. Business improvement To realize the company’s vision of “Creating Client Value” and “with your style” 

・ Implementation of improvement measures and improvement measures Situation management. 

4. Preparation and reporting of client reports and reporting materials 

[Rewarding and attractive] 

Hokkaido is the largest base in TMJ, Sapporo. The center is divided into four locations in the city center. Since the base is large, there are various jobs, so you can experience work in various industries. 

[Career path] 

Since there are various career paths in the company, it is possible to proceed to various steps in the future according to your own wishes and suitability. There is a department dedicated to education within the company, and training programs for skill improvement and step-up are also enhanced.

Hiring requirements

[Required requirements] 

Those who satisfy all of the following requirements: 

1. Call center experience. 

2. Operator training and guidance experience. 

[Allow] 

1. Client support experience. 

2. Report creation experience. 

3. Business startup experience. 

4. Budget management experience. 

5. Sales Experience. 

6. English (business level.)

Treatment conditions / sales bonus

Estimated annual income: 2.71 million to 3.44 million yen ( 309.000 to 3.9 million yen for overtime work for 20 hours a month ) Estimated monthly salary: 210,000 to 266,000 yen. 

* Determined according to company regulations in consideration of experience and skills. 

Monthly salary: basic salary + regional allowance, salary increase: once a year (April), performance-linked bonus (June), winter bonus (December), commuting allowance (with actual expenses and regulations.) 

[About employment type]

 Recruitment as a “Regular Limited Employee”. 

In principle, you can play an active role in a specific area as a permanent employee with no moving. For those who want to play an active role beyond a specific area, there is a system for hiring full-time employees, and it is possible to challenge them.

Welfare

Health insurance, welfare pension, employment insurance, employee savings, child care nursing care support systems, undigested worth funded system of annual paid vacation, group companies and related companies of various discount services accessible, overtime allowance (actual total amount paid) education.

We will conduct general training after joining the training. After being assigned to each department, training will be held as necessary within the department.In addition, specialized telemarketing education will be provided.

Selection process

Document selection 

 ↓ 

Interview (questionnaire entry, about 30 minutes test, individual interview total approximately 1.5 hours) 

 ↓ 

Aptitude test (required time approximately 2 hours) 

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Conditional interview 

* Number of selections, contents may change. 

* Passed For those who will receive an aptitude test and a conditional interview within one week of the interview.

Holiday

[Annual holiday number: 122 days (fiscal 2019)] 

complete a five-day workweek, paid vacation (annual 10 days to 22 days), (such as marriage leave, mourning holiday) special leave, summer vacation, year-end and New Year holidays, other holidays (Childcare leave / care leave * 1 year or more)

・ The working conditions, etc. specified in this job offer may differ from the working conditions at the time of conclusion of the labor contract. 

・ This job offer includes information that has not been disclosed to the public, so it is prohibited to provide or forward it to third parties.