[Tokyo] Customer Success (Leader Candidates)

Job Description

◆ The number of companies introduced in the industry You will be responsible for the customer support work of the “Mail Dealer” team, the overwhelming No. 1 mail sharing system. We will provide support and consulting services necessary for contract continuation for existing customers. Eventually, you will be involved in lead acquisition and upsell. 

[Details of operations] 
Company’s customer success will mainly handle inquiries from existing corporate customers. Basically, telephone and e-mail are mainly used, but customers may visit customers (about once every two weeks). 
The number of cases in charge per day is about 10 to 15, and the KPI is the setting completion rate and the number of cancellations. 
(1 ) Inquiry response Consultation for inquiries such as “What should I do to solve the issue?” 
* For simple Q such as usage, the person in charge of inquiry will respond. 
(2) Implementation of service study sessions for existing customers 
Content planning / target selection / study session management / implementation, etc. 

(3) Introduction of our optional services to applicants (for existing customers).

(4) Customer support operations in the event of various failures. 

(5) Existing customers Service usage guide mail creation work. 

[Challenging work] 

( 1 ) You can learn the problem-solving skills “Rather than passive support”, “Is it really necessary?” We always think about it and propose the best solution. 
(2) This is a job that has attracted a great deal of attention among companies that are engaged in cutting-edge cloud businesses that can challenge “customer success” from inexperience . Our company was the first to start a business among domestic SaaS companies, and now it has grown to become a recognized place in cloud services. This is an interesting position where you can feel the success of customers and achievement of goals through our services. 
(3) Assigned to the support team that is expected in the business division. Mail dealers have the longest history in company and have a market share of 70 to 80%. It is no exaggeration to say that the reason for the “full support” is that there are a large number of companies introduced and the churn rate is very low. 

[Following system after joining the company] 
After joining the company, we will conduct lectures and e-learning to acquire product knowledge. In addition, we will practice proposals and conduct mock demonstrations, after which it will basically be OJT. Expected to start in about a month. 

[What is an e-mail dealer ?? ] 
E-mail sharing management tool with the No. 1 sales share for nine consecutive years, the longest service in our company. It boasts an overwhelming share in the email sharing market, with over 4,000 companies. 
(Exhibition) 
ITR “ITR Market View: Email / Web Marketing Market 2018” “ITR Market View: Marketing Management Market 2013-2017” 
“ITR Market View: CRM Market 2012” Share of Revenue by Vendor for Email Processing Market 2009-2017 ( Forecast value) As of February 2018.

Hiring requirements

[Required] 
◎ University graduate or above. 
◎ Support (BtoB / BtoC) or sales (BtoB) experience. 
　* Experience years should be age-dependent. 
◎ Management or leader experience .
◎ Those who can successfully run the PDCA cycle. 

[ Welcome conditions] 
◎ Person who has more than 2 years experience in corporate sales and introduction consulting. 
◎ Person who has presentation experience for corporate customers.

Discretionary labor system 

fixed overtime system

Fixed overtime 
pay basic salary: 285,000 yen to 387,000 yen 
Fixed overtime pay: 49,219 yen to 68,906 yen 
Fixed overtime hours: 
Additional wages for overtime work exceeding 20 hours fixed overtime hours: Yes

Treatment conditions and salary bonus

Monthly salary includes only 20 hours a month, including overtime pay (with or without overtime, full payment), monthly salary, bonus: twice a year, salary increase: once a year (May), Commuting allowance.

Welfare

Employee shareholding system, qualification (self-development) incentive system, Keigo syllabary system, childcare / care leave system.

Selection process

[Document Selection] 
　　▼ 
[Primary Interview] Assigned Division Manager 1 
　　▼ 
[Final Interview] Officer 1 
　　▼ 
[Contract] 
* Before the final interview, you will have to undergo the Web aptitude test. 
* The number of selections and details may change.

Holiday

Annual holiday: 120 days, 
2 days a week (Saturday, Sunday), holidays, year-end and New Year holidays, summer holidays, paid holidays, Keio holidays, childbirth / childcare / care leave.

・ The working conditions, etc. specified in this job offer may differ from the working conditions at the time of signing the labor contract. 
・ This job offer includes information that has not been disclosed to the public, so it is prohibited to provide or forward it to third parties.